Band 7 The service you received at the hotel is not the same as in website. write letter to management and ask for compensation Solved
The service you received at the hotel is not the same as in website. write letter to management and ask for compensation
Dear Hotel Manager,
I am writing this letter to express my disappointment on the substandard service I had availed while staying at your hotel on 1st May.
I had booked Luxury Suite based on the advertisement on your website. The website said it has centralized air-conditioning, King-size cot, Microwave oven, complimentary breakfast and many more. The furnitures were broken.
The Oven did not work. The bed had bugs. I had reported to Manager to change bed immediately, but I had to wait for more than 4 hours to get it replaced. My sleep was disturbed and woke up with bed allergies as well.
The breakfast was supposed to start at 8am but it was served only by 10am. I am extremely disappointed to say that I did not receive the service for the money I paid. I nearly paid $1000 for an overnight stay.
Please refrain from advertising in your website on the services that are not actually given. I would request partial compensation of the charges that I paid. I hope to get immediate settlement and resolution on this regard.
Your sincerely,
Mary
Grammar Summary
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Detailed Feedback & Recommendations
The letter fully addresses the prompt by detailing the issues with the hotel service and requesting compensation. The tone is formal and appropriate for a complaint letter to hotel management. The details provided are relevant and sufficient, though some minor improvements could be made in clarity. The word count meets the requirement.
The letter has a logical flow, starting with the introduction of the issue, detailing the problems, and concluding with a request for compensation. The opening and closing salutations are effective. However, the use of linking phrases could be improved to enhance cohesion. The variety of connectors is adequate but not exceptional.
The vocabulary is varied and precise, with terms like 'substandard service,' 'complimentary breakfast,' and 'immediate settlement.' Spelling is error-free, and the phrasing is natural for a formal letter. However, there is room for more sophisticated vocabulary to elevate the lexical resource further.
The letter demonstrates a good range of grammatical structures, but there are some errors that affect clarity. The accuracy is acceptable, but improvements are needed to avoid minor mistakes. Complex structures are used but could be more varied.
Grammatical Errors
Error: "The furnitures were broken"
Explanation: 'Furniture' is an uncountable noun and should not be pluralized.
Correction: "The furniture was broken"
Error: "I had reported to Manager to change bed immediately"
Explanation: Incorrect use of past perfect tense; simple past is sufficient here.
Correction: "I reported to the manager to change the bed immediately"
Error: "My sleep was disturbed and woke up with bed allergies as well"
Explanation: Lack of parallelism and unclear subject.
Correction: "My sleep was disturbed, and I woke up with bed allergies as well"
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Task Achievement:
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Coherence & Cohesion:
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Lexical Resource:
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Grammatical Range:
Task Achievement
Addresses The Task Fully: 8
Clear Purpose & Tone: 8
Relevant Details: 7
Fits Appropriate Length: 8
Coherence & Cohesion
Logical Flow: 8
Clear Opening & Closing: 8
Linking Phrases: 6
Paragraph Variety: 6
Lexical Resource
Varied Vocabulary: 7
Accurate Spelling: 9
Appropriate Phrasing: 7
Grammatical Range
Complex Structures: 7
Accuracy: 6