IELTS Writing Task 1: Question
You have recently faced a problem at the airport. An employee of the airport helped you with this matter. Write a letter to the airport manager and say:
- What the problem was
- How the person helped you
- Suggest the manager to praise this employee in some way
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| Metric | Value |
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| Paragraph Count | 0 |
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Sample Answer:
Dear Sir,
I am writing to express my gratitude for the wonderful service I received from one of your airport staff members.
I had a problem with my travel paperwork during my layover at your airport. It was my own fault for not seeing the issue coming, and it might have ruined my entire trip. I approached Mateo Hernandez, who was working at the information desk, and I explained to him the worrisome scenario. I must express my gratitude to Mateo for their professionalism, tolerance, and readiness to assist. He not only spent the time to comprehend my issue, but he also helped me to resolve it.
I think that commending exemplary customer service was impressive, and I suggest that Mateo receive recognition for their amazing work. I think that acknowledgment of this kind, whether in the form of a formal letter of recommendation, would inspire Mateo.
I am grateful for your attention to this situation and for your continued efforts to maintain your airport’s excellent level of service.
Yours faithfully,
Mary Mathews
IELTS Writing Test Library
Vocabulary Used & Why?
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Gratitude
Perfectly suited for a formal letter, this word conveys a deep sense of thankfulness, aligning with the letter’s appreciative tone.
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Layover
A specific travel-related term that situates the issue within the context of airport transit, adding precision to the narrative.
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Worrisome scenario
Highlights the severity of the situation in a way that evokes empathy, fitting for describing personal challenges in formal communication.
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Professionalism
Demonstrates respect for the staff member’s conduct, underscoring the high standards expected in customer service settings.
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Tolerance
Captures the patience shown by the staff member in handling a stressful situation, reflecting the customer-centric nature of the incident.
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Exemplary
Adds weight to the praise for outstanding service, making it clear that the actions went above and beyond typical expectations.
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Recognition
Suggests a formal acknowledgment of efforts, resonating with the professional and commendatory tone of the letter.
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Amazing work
A simple phrase that personalizes the praise while keeping it accessible and genuine within the context of customer service feedback.
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Acknowledgment
Reinforces the importance of valuing exceptional service, adding a formal touch to the suggestion for commendation.
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Maintain
Stresses the need to uphold high standards, reflecting the writer’s appreciation for consistent quality in service.
Band Score Analysis
7.0
(+/- 0.5)Vocabulary Complexity
B2 – Upper Intermediate
Uses appropriate vocabulary, but some phrases lack sophistication.Grammar Mistakes
4
“Spent the time” should be “took the time.” “Commending exemplary customer service was impressive” is unclear and should be restructured.Vocabulary Repetition
- Gratitude: 2
- Recognition: 2
- Issue: 2
Task Response
7.5
Effectively conveys appreciation but could provide a more structured request for recognition.Coherence & Cohesion
7.5
Ideas are logically connected, but some sentences could flow more smoothly.Lexical Resource
7.0
Uses a good range of vocabulary but could improve variety in word choice.Grammatical Range & Accuracy
7.0
Demonstrates a variety of structures, though minor grammatical errors reduce clarity.