IELTS Writing Task 1: Question
You travelled abroad and faced some problems at the airport. Write a letter to the airport manager. In your letter provide:
- Your flight details
- What the problem was
- Suggest some improvement you want to see
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| Metric | Value |
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| Paragraph Count | 0 |
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Sample Answer:
Dear Sir,
I am writing to express my sheer dissatisfaction when I boarded a flight from Singapore Changi airport last week.
My name is Isabella Rodriguez, and the following are the specifics of my flight on 10th November 2023: I took flight AC837 with Air Canada from Singapore Changi airport to Toronto Pearson International airport.
However, the procedure for processing luggage was highly inconvenient. My suitcase had been damaged during transit, which also affected the belongings in it as a result of the exterior shell cracking. This was really upsetting as I usually have had a great experience at your airport during my previous trips.
Although I acknowledge the complexity of the baggage handling procedure, I would like to make some recommendations for improvement to prevent such occurrences in the future. First, in order to guarantee that delicate objects are handled with the most care, I suggest improving the monitoring and handling protocols. Moreover, streamlining the claims process and giving customers clear directions on how to file claims for damaged luggage will also significantly boost consumer satisfaction.
I value your consideration of this issue and anticipate further progress in this direction.
Yours faithfully,
Isabella Rodriguez
Vocabulary Used & Why?
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Sheer dissatisfaction
Emphasizes the intensity of unhappiness, making the concern sound more serious.
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Specifics
A formal way to refer to detailed information, ensuring clarity and professionalism.
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Highly inconvenient
Expresses frustration without being overly harsh, keeping the tone formal.
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Transit
A precise term for describing movement between destinations, commonly used in travel contexts.
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Acknowledge
Shows understanding and respect for the complexities of a situation, maintaining politeness.
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Recommendations
Adds a constructive tone to the complaint by offering suggestions for improvement.
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Delicate objects
Highlights the nature of fragile belongings, making the issue more relatable.
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Streamlining
A sophisticated term for simplifying processes, suggesting efficiency improvements.
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Significantly boost
A formal and positive way to emphasize the impact of proposed changes.
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Consideration
Conveys gratitude and politeness when addressing the recipient.
Band Score Analysis
7.5
(+/- 0.5)Vocabulary Complexity
C1 – Advanced
Demonstrates strong formal vocabulary with well-chosen expressions.Grammar Mistakes
2
“When I boarded” could be better structured as “upon boarding.” Minor inconsistency in verb tense.Vocabulary Repetition
- Airport: 3
- Luggage: 2
- Damaged: 2
Task Response
8.0
Effectively addresses the task with clear recommendations and personal experience.Coherence & Cohesion
8.0
Logical progression of ideas with well-structured paragraphs and smooth transitions.Lexical Resource
8.0
Uses precise and sophisticated vocabulary with minor repetition.Grammatical Range & Accuracy
7.5
Displays a good range of sentence structures with only minor grammatical lapses.